No More Ghosted Invoices: How Centime Tracks Invoice Engagement Internally

You're chasing down an invoice that's two weeks overdue. Payment’s stalled, cash flow’s impacted, and when you finally ask your AP team what’s going on, the answer is:
“I sent it for review, but I haven’t heard back.”
Or worse: “Not sure if anyone looked at it.”

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Now what?

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At that point, you're stuck. You can't push, because you don’t actually know who’s touched the invoice—or if anyone has at all. It’s a bottleneck wrapped in silence.

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That’s exactly the kind of micro-moment Centime surfaces directly inside the platform: Who opened the invoice, and when.

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Why This Matters (More Than You Think)

In complex AP workflows—especially in mid-market orgs running NetSuite, Sage Intacct, or QuickBooks—you might have dozens of invoices circulating across business units, entity levels, and approval layers. But unless someone replies explicitly or marks something as approved, you're flying blind.

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Centime’s invoice activity tracking adds two columns to your invoice view:

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Last Opened By
Last Opened At

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No fluff, no digging. Just a real-time signal that someone has engaged with the invoice.

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It’s not just a nice-to-have. This tiny piece of metadata solves real pain for:

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AP managers trying to enforce SLAs across departments
Controllers needing documentation for audit trails
Accounting leads following up without guessing who to nudge
Finance directors surfacing where bottlenecks are happening in the process

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The Before-State: Guesswork and Gmail Archaeology

Without this visibility, the best you had was a breadcrumb trail across Outlook, Slack, or Google Chat:

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“Hey, did you get a chance to look at that invoice from Comdata?”
“I think it was approved, but not sure if they opened it...”
“Can you check your email again?”

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Even if you're using shared inboxes or tagged notes in NetSuite, knowing if a reviewer actually opened the invoice was anyone’s guess. Especially when dealing with senior leaders who might be in the approval flow but too busy to reply—or worse, assume someone else handled it.

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The result? Missed discounts. Late payments. Frustrated vendors. And a finance team constantly stuck in detective mode.

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What This Looks Like in Centime (And How to Use It)

If you're in Centime's Invoice Summary View, you’ll see two columns right in your default or customizable table:

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Last Opened By: Pulls in the user who most recently clicked into the invoice view
Last Opened At: Timestamp down to the minute of their last access

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Here’s how you actually use this in practice:

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📍 Real scenario: Tracking SLA compliance

You require invoice approvals to happen within 2 business days. You’ve routed the invoice, but nothing’s come back.
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With these columns, you check:

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Was it opened within the first 24 hours?
Who opened it—and are they the actual approver or someone else just snooping?

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Now you don’t need to escalate blindly. You have evidence.

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💡 Bonus tip: Use with filters + saved views

If you're managing high volumes (let's say 200+ invoices/month), create a Saved View in Centime for:

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Status: Sent for Approval
Last Opened At: is empty or older than X days

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That gives you an instant list of invoices that are at risk of stalling.

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For Audits, This Is Gold

This feature also plugs a gap for compliance-heavy industries—healthcare, manufacturing, logistics—where auditors regularly ask for:

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Who reviewed a given invoice?
When was it touched in the system?
Was there visibility before approval or payment?

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Now, that visibility is embedded into your audit trail. No retroactive guesswork or Slack screenshots.

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And because this ties directly into Centime’s approval workflows (which already map to your ERP's logic), you have consistent, trustworthy data across both systems.

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It’s a Tiny Box—But It’s Visibility You Didn’t Have Before

No, this isn’t a splashy, AI-powered, look-what-we-built feature. It’s not meant to be. It’s a real-world fix for a real-world gap.

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Finance teams don’t need more dashboards. They need better micro-signals inside the flow of work—quiet indicators that help you know where things stand and where to push next.

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That’s what this is.

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Ready to See Who's Actually Opening Your Invoices?

Whether you’re already using Centime or exploring AP automation that goes deeper than surface-level status updates, this feature is one of those small things that solves a big headache.

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If you're a user:
Head to your Invoice Summary, click Column Settings, and turn on “Last Opened By” and “Last Opened At.”

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If you’re evaluating Centime:
Book a quick walkthrough to see how visibility like this fits into your approval and audit trail workflows.

👉 [Take a Product Tour] or [Log In]

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**Deposit placement through ICS is subject to the terms, conditions, and disclosures in the applicable agreements. Although deposits are placed in increments that do not exceed the FDIC standard maximum deposit insurance amount (“SMDIA”) at any one destination bank, a depositor’s balances at the institution that places deposits may exceed the SMDIA (e.g., before settlement for deposits or after settlement for withdrawals) or be uninsured (if the placing institution is not an insured bank). The depositor must make any necessary arrangements to protect such balances consistent with applicable law and must determine whether placement through ICS satisfies any restrictions on its deposits. A list identifying IntraFi network banks appears at https://www.intrafi.com/network-banks. The depositor may exclude banks from eligibility to receive its funds. IntraFi and ICS are registered service marks, and IntraFi Cash Service is a service mark, of IntraFi Network LLC.

^††3.0% Annual Percentage Yield (APY) as of 01/07/25. Deposit rate may adjust to current market rate and may change daily. Fees may reduce earnings.

*Centime is not a bank and is not authorized by any federal or state agency to engage directly in core banking activities.
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*All banking products and services available through Centime are provided by FNBO and are governed by the applicable agreements and related disclosures provided to you by FNBO. Member FDIC.
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‍*While Centime facilitates traditional banking activities (such as the acceptance of deposits or extensions of credit), these services are actually provided by our banking partner, FNBO.
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*Centime may provide support services to FNBO, as permitted by applicable law, to facilitate the delivery of its bank products and services.

**Deposit placement through ICS is subject to the terms, conditions, and disclosures in the applicable agreements. Although deposits are placed in increments that do not exceed the FDIC standard maximum deposit insurance amount (“SMDIA”) at any one destination bank, a depositor’s balances at the institution that places deposits may exceed the SMDIA (e.g., before settlement for deposits or after settlement for withdrawals) or be uninsured (if the placing institution is not an insured bank). The depositor must make any necessary arrangements to protect such balances consistent with applicable law and must determine whether placement through ICS satisfies any restrictions on its deposits. A list identifying IntraFi network bank

No More Ghosted Invoices: How Centime Tracks Invoice Engagement Internally

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