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New survey finds that Centime's NPS is 2x national average for B2B businesses
Boston, MA, September 26, 2023 - Centime, a Boston-based fintech that offers comprehensive cash management and banking solutions to small-to-midsize businesses, announced today the results of its latest Net Promoter Score® survey, with a best-in-class rating of 54.
NPS is a metric that measures customer satisfaction and loyalty by asking customers how likely they are to recommend a company's products or services to others. The NPS scale ranges from -100 to +100, with a higher score indicating higher customer satisfaction and loyalty. Centime's NPS rating of 54 makes it a standout in the AP, AR, and cash flow forecasting technology space.
"Delivering a best-in-class customer experience is our main objective at Centime, and seeing that reflected in our top-notch NPS results is truly validating," said BC Krishna, CEO and Founder of Centime. "We hear from so many customers that were burned in the past by poor customer service from our competitors, and these customers are so grateful for the exceptional support we're able to offer at Centime."
Centime's commitment to customer service is evident in the feedback from its customers, who are using Centime's all-in-one cash management platform to automate accounts payable, streamline accounts receivable, and forecast cash flow.
“Centime has had a significant positive impact on the speed of our collections process while reducing our manual effort on follow ups and phone calls,” said Patrick Maguire, Controller at JobGet. “We have also benefited from excellent and ongoing customer support and new features released by the company."
Centime's customer-centric approach has enabled it to provide a superior experience to its customers, resulting in a high level of satisfaction, and accelerating the company's growth. To learn more about Centime, visit www.centime.com.