CyberMaxx Streamlines AR with Centime’s Automation

CyberMaxx Enhances Financial Efficiency with Centime

CyberMaxx, a leading cybersecurity services provider, specializes in Managed Detection and Response (MDR) to protect organizations from emerging cyber threats. However, as their client base grew and the company scaled, their manual accounts receivable (AR) processes struggled to keep up. Managing over 1,800 invoices annually required significant manual effort, causing delays in collections and slowing down cash flow. In response, CyberMaxx turned to Centime to automate their AR process and streamline operations.

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Manual AR Processes Created Bottlenecks

Prior to Centime, CyberMaxx relied on Sage Intacct for financial management, but the AR process was mostly manual. Payment reminders were sent out individually, with their team using spreadsheets to track collections. According to Brenna Gjurekovec, their approach required frequent manual follow-ups, with team members having to download AR aging reports, send individual collection emails, and track responses manually in shared inboxes.

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Even though their CFO was deeply involved in ensuring collections didn’t slip through the cracks, the overall system was labor-intensive. The lack of automation meant that CyberMaxx struggled to efficiently manage collections for their growing customer base, which slowed down their ability to capture payments quickly.

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Centime’s Automated Solution Saves Time and Improves Collections

Once CyberMaxx implemented Centime, the results were immediate. Centime automated payment reminders and collections workflows, which saved the team a full day per week that had previously been spent manually following up on invoices.

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“We’ve saved about 10 hours of work each week—Centime has made a big difference in our operations,” Brenna shared.

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By integrating seamlessly with Sage Intacct, Centime allowed the finance team to customize payment reminders, automate collection workflows, and reduce the amount of manual effort required to manage overdue invoices. These improvements resulted in a 23% increase in collections effectiveness.

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Enhanced Collaboration and Streamlined Communication

Centime’s collaboration features, such as the notes functionality, enabled the entire CyberMaxx finance team to stay aligned on collection efforts. With multiple stakeholders able to see real-time updates on invoice status, the team no longer had to rely on scattered email threads or manually track notes in spreadsheets. This transparency was particularly helpful during peak periods like the end of the month or quarter, when collection efforts were crucial.

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The system also helped CyberMaxx reduce delays in payments. By leveraging Centime’s automation features, CyberMaxx significantly decreased their Days Sales Outstanding (DSO) and average days past due, improving their overall cash flow.

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Tangible Results and Efficiency Gains

Since adopting Centime’s AR automation, CyberMaxx has achieved impressive results:

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• 10 hours saved per week on manual AR tasks
• 23% increase in collections effectiveness
• Significant reductions in DSO and average days past due, leading to faster cash flow and improved financial stability

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By automating their AR processes with Centime, CyberMaxx has not only saved time but also improved their ability to collect payments faster, allowing the team to focus on their core cybersecurity services.

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To see how Centime can streamline your AR processes, book a demo today.