When Your Collections Emails Go Missing: A Centime Feature That Prevents Big Problems

A collections strategy isn’t just about sending reminders — it’s about making sure they’re actually landing in front of the right people. In AR, a single missed invoice reminder can turn a “net 30” into “net never.”

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One of the most frustrating moments in collections is when you finally get a customer on the phone about an overdue invoice and hear, “I never got the email.” At that point, you’ve lost time, leverage, and maybe even some goodwill.

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That’s why we pay close attention to one small but mighty detail inside Centime’s Receivables module: email delivery visibility.

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The “Red Envelope” Moment That Changes the Game

Here’s a real example from last quarter. A long-standing customer — always pays within a week of the reminder — suddenly goes silent. We log into Centime and see a red envelope icon right next to their name.

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That’s our cue: the last reminder bounced. Not “was ignored,” not “went to spam.” It never made it into their inbox.

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Without that visual cue, we’d have assumed the customer was just dragging their feet. Instead, we could skip the polite “just following up” emails and get straight to the root cause: confirming and correcting their contact record.

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Why This Micro-Insight Matters for AR Teams

Faster triage – You immediately know whether the problem is delivery or behavior. That changes your next step entirely.
Better customer experience – Instead of sounding accusatory (“Did you see my email?”), you can open with, “It looks like our last email bounced — what’s the best address to use?”
Shorter DSO – Every day you spend chasing a ghost email is a day cash stays out of your account. Spotting delivery failures in real time keeps money moving.

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The Workflow for Catching Delivery Issues Early

Scan the Receivables dashboard daily – That red envelope or red exclamation point (no communication contact) is your early warning system.
Check the delivery history – In the customer profile, click Request Delivery Status for the last sent email. Then hit Refresh — delivery status isn’t static, and you want the latest.
Update and resend immediately – If you find a bad email address, fix it in the profile and resend the reminder while the payment cycle is still warm.

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Pro Tip: Make It Part of Your Collections Rhythm

Don’t treat delivery checks as an afterthought. If you’re sending hundreds of invoices a month, a handful of bounces is inevitable — and preventable. Build this into your weekly collections review just like you do aging reports.

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That’s the real value here: not just having a feature, but folding it into how you actually work in the platform. Because in AR, the smallest visibility tool can make the biggest impact on cash flow.

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Don’t let bounced emails delay your payments. See how Centime makes delivery issues impossible to miss — and cash flow faster.

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**Deposit placement through ICS is subject to the terms, conditions, and disclosures in the applicable agreements. Although deposits are placed in increments that do not exceed the FDIC standard maximum deposit insurance amount (“SMDIA”) at any one destination bank, a depositor’s balances at the institution that places deposits may exceed the SMDIA (e.g., before settlement for deposits or after settlement for withdrawals) or be uninsured (if the placing institution is not an insured bank). The depositor must make any necessary arrangements to protect such balances consistent with applicable law and must determine whether placement through ICS satisfies any restrictions on its deposits. A list identifying IntraFi network banks appears at https://www.intrafi.com/network-banks. The depositor may exclude banks from eligibility to receive its funds. IntraFi and ICS are registered service marks, and IntraFi Cash Service is a service mark, of IntraFi Network LLC.

^††3.0% Annual Percentage Yield (APY) as of 01/07/25. Deposit rate may adjust to current market rate and may change daily. Fees may reduce earnings.

*Centime is not a bank and is not authorized by any federal or state agency to engage directly in core banking activities.
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*All banking products and services available through Centime are provided by FNBO and are governed by the applicable agreements and related disclosures provided to you by FNBO. Member FDIC.
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‍*While Centime facilitates traditional banking activities (such as the acceptance of deposits or extensions of credit), these services are actually provided by our banking partner, FNBO.
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*Centime may provide support services to FNBO, as permitted by applicable law, to facilitate the delivery of its bank products and services.

**Deposit placement through ICS is subject to the terms, conditions, and disclosures in the applicable agreements. Although deposits are placed in increments that do not exceed the FDIC standard maximum deposit insurance amount (“SMDIA”) at any one destination bank, a depositor’s balances at the institution that places deposits may exceed the SMDIA (e.g., before settlement for deposits or after settlement for withdrawals) or be uninsured (if the placing institution is not an insured bank). The depositor must make any necessary arrangements to protect such balances consistent with applicable law and must determine whether placement through ICS satisfies any restrictions on its deposits. A list identifying IntraFi network bank

When Your Collections Emails Go Missing: A Centime Feature That Prevents Big Problems

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