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At Centime, support isn’t an afterthought or a gated feature. It’s a core part of how we deliver value—day one and every day after.
Whether you're implementing AP automation, scaling AR, or managing cash across entities, our team is here to help you succeed—not just respond to tickets.
Here’s what support looks like at Centime—and why our customers trust us.
💡 A Dedicated Point of Contact Who Stays With You
Your Customer Success Manager (CSM) doesn’t disappear after onboarding. They remain your go-to contact, ensuring nothing gets lost in handoffs and that you always have someone who understands your goals, setup, and systems.
⚡ Fast, Human Support—No Tiered Delays
Every customer gets the same high-quality support—no paywalled tiers, no deprioritization. We respond within one business day and are happy to jump on a call or screen share when that’s the fastest path forward.
See Centime in action
Our innovative AR, AP and business banking solutions are powerful alone, and even better together.
Schedule a tailored demo with a Centime expert.
🔍 Clear, Actionable Help—Not Runaround Links
We don’t send you off to hunt through articles—we give you step-by-step answers, real-time guidance, and custom documentation where needed. Behind the scenes, we validate issues in our own demo environments (NetSuite, Intacct, QuickBooks) before sending a solution your way.
🔄 Support That Feeds Product Innovation
Support doesn’t just solve problems—it shapes our roadmap. When you flag a friction point or improvement, we don’t just log it. We ask: should this become a feature? Could it help more users? Often, it does.
👥 Built to Scale—Without Losing the Human Touch
As we grow, we’ve structured our teams to keep support personal. In 2024, we transitioned ticket management to a dedicated technical support team, allowing CSMs to stay focused on high-impact needs.
This lets us scale without sacrificing context, quality, or care.
See Centime in action
Our innovative AR, AP and business banking solutions are powerful alone, and even better together.
Schedule a tailored demo with a Centime expert.
What Our Customers Say
“The support team has also been very attentive to our needs.”
— G2 Reviewer, Excellent Cash Management Solution
“Quick and accurate customer support team...”
— G2 Reviewer, Great tool for Cash Flow Forecasting and ACH payment processing
“The Centime support team is responsive and always willing to work with us on developing solutions...”
— G2 Reviewer, A flexible cash management platform
At a Glance: Centime Support Includes
- A dedicated CSM who stays with you after go-live
- Response within one business day
- Call and screen share support when needed
- An intuitive knowledge base built into the platform
- Issue validation in live demo environments
- No tiered wait times—everyone gets the same support
- Customer feedback loop that fuels our roadmap
🏁 A Smooth Start, Not a Steep Learning Curve
Most Centime customers are up and running in 7–21 days with hands-on onboarding from real humans.
You’ll get:
- A kickoff session to align on goals and success metrics
- Live platform training tailored to your business
- Health checks post-launch to make sure things are running smoothly
- Ongoing access to your CSM for questions, adjustments, and feedback
No vague help docs, no disappearing act after implementation—just clear guidance from a team that knows your ERP, your workflows, and your business.
When you work with Centime, you’re not just adopting software. You’re backed by a team that shows up—before and after go-live.