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For most AR teams, delays in collections are rarely about intent. They happen because customers don’t have the right access or clarity to take action. When details can’t be edited, invoices can’t be disputed efficiently, and payment workflows feel rigid, time to cash naturally increases.
Centime’s latest updates to the AR Customer Portal address these barriers directly, giving customers more flexibility while keeping finance teams in full control.
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A Simpler Bulk Payment Experience
The bulk action bar on unpaid invoices has been removed to make the payment process more intuitive. “Pay” is now the default action for all open invoices.
Customers can select multiple invoices, update payment methods, and complete payments in one flow. This change reduces steps in the payment journey, shortens collection cycles, and improves adoption of electronic payments.
Dispute Management Built Into the Customer Portal
Customers can now flag and describe disputes directly within the portal. This allows your team to see issues as they arise instead of waiting for an email or phone call.
Dispute details sync automatically with Centime and your ERP, giving finance teams complete visibility into open items, reasons, and resolution progress. The result is faster resolution, fewer misunderstandings, and a documented trail for every transaction.
Editable AR Fields for Greater Transparency
Custom AR fields that were previously visible only within the Receivables module can now be made editable within the Customer Portal. This allows customers to update key information themselves, ensuring accuracy while maintaining your team’s oversight.
You control which fields are editable and visible, keeping governance intact while improving collaboration and reducing unnecessary touchpoints.
More Control, Less Friction
These updates are designed for flexibility. Whether you manage hundreds of active accounts in NetSuite, multi-entity setups in Sage Intacct, or connected ledgers in QuickBooks, you can configure what your customers see and how they interact with their invoices.
Combined with Centime’s existing features like automated payment reminders, early payment discounts, and secure payment storage, these enhancements help customers move from intention to action faster — and with fewer dependencies on your AR team.
The Result
Payments come in sooner. Disputes are easier to track. Customer communication feels clear and efficient. And your AR process runs the way it should: connected, transparent, and fast.